What you'll be doing

- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level

What you need to have

- Intermediate knowledge in English and fluency in French. Having any additional European language knowledge is an advantage
- Affinity to resolve IT related issues
- Knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
- Logical thinking and solving problems fast and resourcefully is not a problem for you
- Outstanding communication skills and customer focused mind-set
- Ability to do multitasking
- Enjoy working in a team

What we offer

- Use and improve your language knowledge
- Participate in trainings and talent programmes
- Go through a professional and personal development
- Work in a fun and diverse atmosphere
- Have a stable workplace with flexible scheduling
- Medicover private health care package and cafeteria benefits